Shep Hyken

Customer experience & customer service expert, award-winning speaker, researcher and New York Times and Wall Street Journal bestselling business author helps companies deliver amazing customer service.

Expert on

  • Customer Experience
  • Employee Engagement
  • Leadership
  • Marketing
  • Workplace Culture

Fee Range

$30,000–$40,000

Travels from

MO, US

Biography

Shep Hyken is a world-renowned customer service and experience expert, business speaker, and New York Times bestselling author. With over three decades of experience, Shep is dedicated to helping organizations create exceptional customer experiences, build customer loyalty, and improve their bottom line. As the founder of Shepard Presentations, Shep has worked with companies of all sizes, from Fortune 500 companies to small and mid-sized businesses, across various industries, including retail, healthcare, technology, and financial services.

A dynamic keynote speaker, Shep has been recognized for his engaging and entertaining presentations that blend humor, practical advice, and actionable takeaways. His speeches focus on customer service, customer loyalty, and creating a customer-centric culture, making him a sought-after thought leader in the business world. Shep is also the author of several bestselling books, including The Amazement Revolution, The Cult of the Customer, and Be Amazing or Go Home, in which he shares insights on how to deliver amazing customer experiences that keep customers coming back.

In addition to his speaking engagements and books, Shep is a regular contributor to Forbes, where he writes on topics ranging from customer service trends to the role of technology in enhancing the customer experience. His expertise has earned him numerous accolades, including induction into the National Speakers Association Hall of Fame.

As a trusted advisor to businesses, Shep’s mission is simple: to create moments of “amazement” for customers that not only meet but exceed expectations. Whether through his presentations, books, or advisory work, Shep continues to influence how companies view and implement customer service strategies that drive long-term success.

Speaker Videos

How to Create an Amazing Customer Experience

Our customers are smarter than ever before. They no longer compare us to a direct competitor, but instead to the best experience they have ever had from anyone in any company. The customer service and CX bar have been raised. Now, more than ever, we must deliver an amazing customer experience that sets us apart from our competitors. In this fast-paced and informative presentation, Shep shares strategies and tactics that the best organizations use to differentiate themselves from their competitors and create fierce loyalty. He will pull the best content from his books and articles most appropriate for your audience. This could include simple and common-sense strategies to create a customer-focused culture and more! The audience will walk away with ideas they can put to use almost immediately.  

The Convenience Revolution

How easy are you to do business with? Whether you know it or not, your customers compare you to the easiest companies to do business with, such as Amazon, Apple, and others. They set the benchmark when it comes to an easy and friction-free experience. A convenient experience could be what differentiates you from your competition. When all else is equal (your products and service), the company that offers an easier—as in more convenient—experience will win. Shep reveals the six Convenience Principles that will give you a competitive edge. It’s time to join the revolution—the Convenience Revolution!

How to Create a Customer-Focused Culture

Customer service is not a department. It’s a philosophy. Customer Experience (CX) is not just a strategy. It’s ingrained in the culture. These concepts must be part of the organization’s culture and be embraced by everyone from the CEO to the most recently hired. Shep shares his six-step process to create and maintain a customer-focused culture that creates customer and employee loyalty. Shep preaches that what’s happening on the inside of the organization is felt on the outside by its customers.

Be Amazing or Go Home

Business is about relationships… relationships with both customers and colleagues. People want to do business and work with companies and people who are amazing… people who consistently meet and even exceed expectations. It’s not as hard as you might think. Many people see the word amazement as a WOW experience that goes over the top. On the contrary, being amazing is within everyone’s grasp. In this fast-paced, entertaining and informative presentation, Shep shares specific tactics and tools to help the audience, as individuals, build stronger relationships that create confidence and deliver an amazing experience to their customers and colleagues. Being amazing is about being consistent and predictable. It’s a mindset and a choice. And the choice is simple… Be Amazing or Go Home!

Creating An Amazing Customer Experience in Scary Times

We’ve experienced (or are currently experiencing) scary times, such as a rocky economy, employment issues, supply chain issues, and even a worldwide pandemic. Amid tough times and/or a crisis, we must stay focused on taking care of our customers and employees. Shep shares ideas and tactics to help maintain and improve customer service and CX during tough times and beyond.

Shep Hyken Midwest Speakers Bureau Missouri SpeakerShep Hyken is a professional keynote speaker and industry expert based in Missouri, who speaks on topics including customer service, entertainment, and business. Shep Hyken is available for conferences, corporate events, leadership meetings, and keynote presentations throughout the United States and the Midwest. The fee range for Shep Hyken $30,000–$40,000. Midwest Speakers Bureau represents speakers in Missouri including Paul Long, Mitch Holthus, and Andrew McCrea.

Watch his speaker video here or contact us at Midwest Speakers Bureau for more information on scheduling and booking Shep Hyken for an upcoming event. 

Shep Hyken Midwest Speakers BureauShep Hyken is a professional keynote speaker and industry expert who speaks on topics including business, customer service, and motivation. Based in Missouri, Shep Hyken is available for conferences, corporate events, leadership meetings, and keynote presentations throughout the United States and the Midwest, including Michigan, Iowa, and Kansas. The fee range for Shep Hyken is $30,000-$40,000. Similar customer service speakers at Midwest Speakers Bureau include Paul Long, Michele Matt, and Scott McKain.

Watch his speaking preview here, or contact us at Midwest Speakers Bureau for more information on scheduling and booking Shep Hyken for an upcoming event.