Michele Matt

Leadership Keynote Speaker on Customer Service

Expert on

  • Customer Service
  • Attitude
  • Leadership
  • Inspirational
  • Employee Engagement
 

Fee Range

$7,500–$10,000

Travels from

IA, US

Biography

Each year since 1984, Michele has inspired the attitudes and actions of thousands of people around the world through customized learning experiences, dynamic keynote presentations, strategic business planning and organizational development. As a dynamic and highly effective communicator, clients appreciate her unique ability to challenge the minds and touch the hearts of people at any level within a company, from the board of directors to the front-line team members.

Since 1991 she’s had the privilege of working in a wide variety of industries, specializing in healthcare, long-term care, insurance and financial services by designing and facilitating programs such as the following:

  • Strategic Planning
  • Leadership Development
  • Customer Service Initiatives
  • Team Building

Michele is an award-winning partner of Wiley Learning Solutions, an authorized distributor of Everything DiSC®, the leading suite of DiSC® – based workplace training and assessments solutions. In addition, she is a highly skilled and Accredited Facilitator in the Five Behaviors of a Cohesive Team™ based upon Patrick Lencioni’s best-selling book The Five Dysfunctions of a Team. She is a seasoned healthcare consultant for the Service Excellence Initiative with Custom Learning Systems helping over 50 hospitals and clinice become an Employer and Provider of Choice. Since 2020, one of her clients, Memorial Hospital in Carthage, IL has earned the 5-star Rating from CMS. In 2011, she was awarded the “Impact to Business” award from the Association of Talent Development – Iowa Chapter for the work she’s done to improve patient satisfaction through a workforce engagement process at Matagorda Regional Medical Center in the Houston area.

Each year, Michele is asked to speak at numerous local and national conferences. She is the most requested speaker at the annual Health Care Service Excellence Conference. Plus, the majority of the Breakthrough and Service Summit Awards are given to her client-hospitals. She has earned the Certified Speaking Professional from the National Speakers Association, a designation earned by fewer than 10% of professional speakers worldwide. She has recently become a Certified Virtual Presenter as a result of designing and presenting on-line education and webinars.
Other honors include Iowa Up and Comer and Outstanding Young Iowan.

Michele is appropriately recognized as “The Attitude Adjuster” because she has written several books and training resources on the topic, including the best-selling book Attitude: The Choice is Yours and the award-winning training video ATTITUDES: Resolving Difficult Situations in the Workplace. Her other books include Strategic Planning Handbook, Motivational Leaders, Magnetic Leadership and Live Every Day Happy and Successful. She has provided state and national leadership for the National Speakers Association and the Association for Talent Development. She served on several boards including her alma maters Upper Iowa University and AIB College of Business.

STAYING POSITIVE IN A NEGATIVE WORLD

A positive attitude can make a powerful difference in how we approach challenges, interact with others, and achieve success. In this engaging and motivational program, Michele shares practical strategies for maintaining a positive mindset, even when surrounded by negativity.

Through relatable stories, humor, and real-world examples, Michele demonstrates how attitude influences happiness, relationships, workplace performance, and overall success. Participants will discover how small shifts in perspective can lead to meaningful changes in both their personal and professional lives.

Key Takeaways

  • Recognize the Power of Positivity: Understand how a positive attitude can improve happiness, productivity, relationships, and success.
  • Understand the Impact of Attitude: Identify how positive and negative attitudes are communicated and influence those around us.
  • Learn Five Attitude Adjustment Techniques: Discover practical ways to shift your mindset and respond more positively to challenges.
  • Stay Positive in Negative Environments: Develop strategies to maintain optimism and motivation during difficult situations.
  • Take Control of Your Response: Recognize that while you cannot always control your circumstances, you can control how you respond to them.

ATTITUDE!™ RESOLVING DIFFICULT SITUATIONS IN THE WORKPLACE

Negative attitudes and difficult workplace situations can impact team morale, productivity, and relationships. Whether dealing with a challenging coworker, employee, or customer, knowing how to respond effectively can make all the difference.

In this engaging and interactive program, Michele shares practical strategies for addressing negativity, managing conflict, and turning difficult situations into positive outcomes. Through real-world examples, discussions, and interactive exercises, participants will learn how to approach challenging behaviors with confidence, improve communication, and create a more positive and productive work environment.

Key Takeaways

  • Recognize Negative Attitudes: Identify the characteristics of difficult behaviors and understand how negativity affects workplace relationships, morale, and performance.
  • Understand the Root of the Problem: Explore the underlying causes of negative attitudes and poor performance to address challenges more effectively.
  • Master a Five-Step Conflict Resolution Process: Learn a practical approach for dealing with difficult people and navigating challenging situations.
  • Develop Positive Solutions: Assess workplace challenges, identify appropriate strategies, and create actionable solutions to resolve problems.
  • Maintain Your Own Positive Attitude: Discover techniques for managing frustration, staying professional, and maintaining a constructive mindset when dealing with negativity.
  • Manage Conflict with Confidence: Strengthen communication and problem-solving skills to handle difficult conversations and achieve more positive outcomes.

STRATEGIC PROTREAT: A 10-STEP PROCESS TO RECHARGE AND FOCUS YOUR LEADERS

Successful organizations don’t leave their future to chance. Strategic planning provides leaders with the direction, clarity, and focus needed to make informed decisions, align priorities, and achieve long-term success.

In this interactive workshop, Michele guides leaders through a practical 10-step strategic planning process designed to evaluate past performance, assess current challenges, and identify opportunities for future growth. Through real-world examples, group discussions, and collaborative exercises, participants will gain a better understanding of how to create a meaningful strategic plan that supports organizational goals.

Whether your organization is beginning its strategic planning journey or looking to strengthen its existing approach, this program provides a clear framework for moving forward with purpose and confidence.

Key Takeaways

  • Understand the Value of Strategic Planning: Recognize how a well-defined strategic plan provides direction, strengthens decision-making, and supports long-term organizational success.
  • Explore the Four Phases of Strategic Planning: Learn the essential stages involved in developing and implementing an effective strategic plan.
  • Master the 10-Step Planning Process: Gain a practical framework for guiding your organization through strategic planning.
  • Identify the Components of a Successful Strategic Plan: Understand the key elements needed to establish priorities, define goals, and create a clear path forward.
  • Align Leadership Around a Shared Vision: Discover how bringing leaders together can improve collaboration, strengthen focus, and support organizational objectives.
  • Take the First Steps Toward Action: Learn how to begin organizing and preparing a Strategic ProTreat™ that sets the foundation for future success.

7 QUALITIES OF A HIGHLY ENGAGED CULTURE

A highly engaged workplace culture is the foundation for stronger teams, effective leadership, and lasting organizational success. When employees feel connected, valued, and aligned with a shared purpose, organizations experience greater collaboration, improved customer satisfaction, and increased productivity.

In this interactive program, participants explore seven essential qualities that contribute to a collaborative, high-performing culture. Through practical strategies, self-assessments, and group discussions, leaders and teams will discover how to strengthen employee engagement, improve accountability, and create an environment where people and organizations thrive.

Key Takeaways

  • Clarity: Align employees and leaders around a shared mission, vision, and organizational values.
  • Code: Establish clear expectations and standards of behavior that promote trust, respect, and accountability.
  • Creativity: Encourage innovative thinking and collaborative problem-solving to overcome challenges and drive improvement.
  • Consistency: Develop and reinforce best practices that create reliable performance and long-term success.
  • Coaching: Empower leaders to support employee growth, strengthen skills, and inspire peak performance.
  • Conflict: Build strategies for addressing disagreements constructively and turning challenges into opportunities for collaboration.
  • Celebration: Recognize achievements, reward contributions, and create a culture where employees feel appreciated and motivated.

Michele Matt Midwest Speakers BureauMichele Matt is a professional keynote speaker and industry expert who speaks on topics including healthcare, customer service, and leadership. Based in Iowa, Michele Matt is available for conferences, corporate events, leadership meetings, and keynote presentations throughout the United States and the Midwest, including Ohio, South Dakota, and Wisconsin. The fee range for Michele Matt is $7,500-$10,000. Similar customer service speakers at Midwest Speakers Bureau include Scott McKain, Laurie Guest, and Kevin Brown.

Contact us at Midwest Speakers Bureau for more information on scheduling and booking Michele Matt for an upcoming event.