Michele Matt

An inspiring dynamic speaker with proven results to stimulate an entire organization to peak performance!

Expert on

  • Customer Service
  • Attitude
  • Healthcare
  • Leadership
  • Inspirational
  • Employee Engagement
 

Fee Range

$7,500–$10,000

Travels from

IA, US

Biography

Each year since 1984, Michele has inspired the attitudes and actions of thousands of people around the world through customized learning experiences, dynamic keynote presentations, strategic business planning and organizational development. As a dynamic and highly effective communicator, clients appreciate her unique ability to challenge the minds and touch the hearts of people at any level within a company, from the board of directors to the front-line team members.

Since 1991 she’s had the privilege of working in a wide variety of industries, specializing in healthcare, long-term care, insurance and financial services by designing and facilitating programs such as the following:

  • Strategic Planning
  • Leadership Development
  • Customer Service Initiatives
  • Team Building

Michele is an award-winning partner of Wiley Learning Solutions, an authorized distributor of Everything DiSC®, the leading suite of DiSC® – based workplace training and assessments solutions. In addition, she is a highly skilled and Accredited Facilitator in the Five Behaviors of a Cohesive Team™ based upon Patrick Lencioni’s best-selling book The Five Dysfunctions of a Team. She is a seasoned healthcare consultant for the Service Excellence Initiative with Custom Learning Systems helping over 50 hospitals and clinice become an Employer and Provider of Choice. Since 2020, one of her clients, Memorial Hospital in Carthage, IL has earned the 5-star Rating from CMS. In 2011, she was awarded the “Impact to Business” award from the Association of Talent Development – Iowa Chapter for the work she’s done to improve patient satisfaction through a workforce engagement process at Matagorda Regional Medical Center in the Houston area.

Each year, Michele is asked to speak at numerous local and national conferences. She is the most requested speaker at the annual Health Care Service Excellence Conference. Plus, the majority of the Breakthrough and Service Summit Awards are given to her client-hospitals. She has earned the Certified Speaking Professional from the National Speakers Association, a designation earned by fewer than 10% of professional speakers worldwide. She has recently become a Certified Virtual Presenter as a result of designing and presenting on-line education and webinars.
Other honors include Iowa Up and Comer and Outstanding Young Iowan.

Michele is appropriately recognized as “The Attitude Adjuster” because she has written several books and training resources on the topic, including the best-selling book Attitude: The Choice is Yours and the award-winning training video ATTITUDES: Resolving Difficult Situations in the Workplace. Her other books include Strategic Planning Handbook, Motivational Leaders, Magnetic Leadership and Live Every Day Happy and Successful. She has provided state and national leadership for the National Speakers Association and the Association for Talent Development. She served on several boards including her alma maters Upper Iowa University and AIB College of Business.

STAYING POSITIVE IN A NEGATIVE WORLD

Format: ​This interactive program uses stories, individual and group exercises, and self-assessments. Optional activities include video, role-plays, and projects.
Ideal Size
Keynote: No limit
Training: Up to 36 people
Length
Keynote: 30-90 minutes
Training:3-8 hours This program is perfect for:

  • People of all ages…from teenagers to seniors; with any occupation…from customer service to management; and in any industry…such as retail, hospitality, service, health care, and manufacturing.
  • Staff meetings, team retreats, employee orientations, luncheons, association meetings, motivational events, conference programs

The audience will leave with:
• Appreciate and enjoy the benefits of a positive attitude
• Analyze how good, bad, and ugly attitudes are communicated
• Adjust your attitude using five “attitude adjustment” techniques
• Maintain a positive attitude in a “negative” environment
​
It is believed that your ATTITUDE, not your APTITUDE, determines your ALTITUDE in life. Experience an inspiring program done as a keynote presentation or hands-on program that has delighted audiences throughout the country. By participating in this program, you will discover how influential your attitude is to your happiness, success, and the results you get on the job, in your career, and with other people at work and at home.

This is Michele’s most requested program and consistently receives highly rated reviews. 

ATTITUDE!™ RESOLVING DIFFICULT SITUATIONS IN THE WORKPLACE

Are you working with, serving, or even living with someone who has a bad attitude? Like the cliché “One bad apple spoils the whole bunch”, one person with a bad attitude can have a negative impact on the entire team! Just being around someone who complains, whines, or just doesn’t do or say anything can cause people to feel frustrated, angry, or even helpless.

Format: ​This program provides positive solutions to negative situations using discussions, exercises, and a video.

Ideal Size
Keynote: No limit
Training: Up to 36 people

Length
Keynote: 30-90 minutes
Training: 3-6 hours

This program is perfect for:

  • Appropriate for people of all ages…from teenagers to seniors; with any occupation…from customer service to management; and in any industry …such as retail, hospitality, service, health care, and manufacturing.
  • Motivational training and team building, customer service training, supervisory, management, and leadership development

After participating in this program, you will be able to:

  • Recognize and describe the characteristics of a bad attitude
  • Understand how negativity impacts relationship and performance
  • Assess a challenging situation and determine an appropriate strategy
  • Utilize a 5-step process for dealing with difficult people
  • Identify the reason(s) for poor performance
  • Develop potential solutions for resolving a problem
  • Regain your positive attitude about the other person or situation
  • Manage conflict with confidence, resulting in a positive outcome

STRATEGIC PROTREAT: A 10-STEP PROCESS TO RECHARGE AND FOCUS YOUR LEADERS

If organizations and individuals don’t know where they are going, they’ll probably end up somewhere else. Strategic planning is a process that brings the guiding leaders together to learn from the past and assess current situations to plan for future success.

Format: ​This interactive workshop uses mini-lectures, case study examples, large and small group discussions to understand the strategic planning process.

Ideal Size
Presentation: No limit
Overview & Getting Started: Planning team with 12-20 of organization’s leaders
Length
Presentation: 90 minutes
Overview & Getting Started: 3 hours
This program is perfect for:

  • ​Any senior manager or board of director considering strategic planning as a pro-active approach for managing the organization.
  • Motivational training and team building, customer service training,supervisory, management, and leadership development

​After participating in this workshop, you will be able to:

  • Explain the purpose and benefits of strategic planning
  • Recognize the four major phases of strategic planning
  • Understand the ten steps to complete within the planning process
  • Describe the components of a strategic plan
  • Begin taking the first steps in planning a strategic planning pro-treat™

7 QUALITIES OF A HIGHLY ENGAGED CULTURE

Given the interdependency and complexity of workplace environment, it’s no longer enough to just focus on
improving the customer experience. Building a collaborative culture is the only way to become and sustain
a cohesive environment. There are many moving parts to such a dynamic, constantly changing culture. This
organization-wide process makes a significant impact on customer satisfaction, employee engagement, leadership
effectiveness and accountability. All of which improves not only employee retention, customer loyalty and the
bottom line, but fuels a powerful competitive advantage in today’s marketplace.

Objectives: This dynamic annual improvement process is designed to educate and equip organizations to develop or enhance a collaborative culture of excellence in which:
• Leaders have a clear understanding of the organization’s strategic focus.
• Employees are actively involved and committed to the success of the organization.
• Departments/teams are cohesive, efficient, synergistic and aligned.

Format: 

This interactive program utilizes experiential learning techniques such as self-assessment and group discussions, while also providing practical tips for creating a collaborative culture.

Agenda:
The learning process and best practices support these seven qualities of a collaborative culture:
Clarity – aligns with mission, vision and values
Code – honors a standard of behavior
Creativity – uses innovative problem solving
Consistency – hardwires best practices
Coaching – encourages peak performance
Conflict – promotes productive resolution
Celebration – recognizes and rewards success