Customer service can be one of the biggest differentiators between an organization people simply do business with and one they genuinely want to return to.
Every phone call, conversation, email and interaction contributes to the way customers perceive your organization. And while processes and technology matter, exceptional service ultimately comes down to people: how they communicate, how they connect and how they make others feel.
If customer experience, service excellence or stronger relationships are priorities for your next meeting or conference, these three keynote speakers can give your audience practical strategies and a fresh perspective.
Jon Picoult: Create an Experience Customers Remember
Customer experience expert Jon Picoult challenges organizations to think beyond simply satisfying their customers.
His work focuses on creating distinctive experiences that build loyalty, generate positive word of mouth and help businesses stand apart from their competition. Jon explores the psychology behind memorable customer experiences and helps audiences understand how seemingly small details can have a significant impact on the way customers perceive a brand.
His presentations provide practical strategies organizations can use to remove friction, strengthen customer loyalty and create experiences people want to repeat.
Jon is an excellent choice for organizations that want their audience to think strategically about the entire customer journey, not just individual customer service interactions.
Great fit for: Customer experience conferences, leadership meetings, financial services, insurance, sales teams and organizations focused on customer loyalty.
Paul Long: Go Beyond Customer Satisfaction
Paul Long brings energy, humor and human connection to the customer experience conversation.
In his keynote Beyond Satisfaction: Creating Customer Experiences That People Just Can’t Stop Talking About, Paul explores how employees can transform routine interactions into memorable moments.
His perspective comes from firsthand experience. Early in his career, Paul handled approximately 80 customer service calls a day as an insurance underwriter. Those experiences helped shape his approach to connecting with customers, creating positive moments and finding ways to make people feel genuinely seen and valued.
Paul gives audiences practical tools they can apply immediately to everyday customer interactions, helping teams move beyond completing transactions toward creating meaningful experiences.
Great fit for: Frontline teams, customer service departments, employee meetings, association conferences and organizations looking for a highly energetic customer experience program.
Lisa Schaefer: Customer Service That SHINES
Exceptional service starts with strong relationships, and Lisa Schaefer helps organizations understand how both internal and external relationships affect the customer experience.
In her program Customer Service That Shines, Lisa explores best practices for building relationships and keeping customers engaged. She also addresses an important part of customer service that can sometimes be overlooked: your internal customers.
How employees communicate, collaborate and treat one another can directly influence the experience they ultimately provide to customers.
Lisa helps audiences examine customer service through the lens of communication, relationships and perception while providing practical ideas teams can put into action.
Great fit for: Associations, healthcare, education, government, leadership teams, employee development programs and organizations looking to strengthen both internal and external customer relationships.
Which Customer Service Speaker Is Right for Your Event?
The right keynote depends on what you want your audience to walk away thinking, feeling and doing differently.
Choose Jon Picoult if your organization wants to take a strategic look at the complete customer experience and create stronger customer loyalty.
Choose Paul Long if you want an energetic, engaging program focused on transforming everyday customer interactions into memorable moments.
Choose Lisa Schaefer if your audience would benefit from strengthening relationships, communication and service for both internal and external customers.
Different approaches. One common goal: creating an experience that makes people want to come back.
Bring Customer Service to the Main Stage
A great customer service keynote can do more than remind your audience to “provide better service.” It can help employees rethink the impact of everyday interactions and give them practical strategies they can begin using immediately.
At Midwest Speakers Bureau, we help meeting professionals identify keynote speakers who fit their audience, goals and budget.
Looking for a customer service or customer experience speaker for your upcoming conference, employee meeting or leadership event?
Let Midwest Speakers Bureau help you find the right fit. Visit www.speakernow.com to start your speaker search.