In today’s competitive marketplace, exceptional customer experience is the key to success. Businesses that deliver memorable experiences not only attract loyal customers but also set themselves apart as leaders in their industries. At Midwest Speakers Bureau, we’re proud to feature the top customer experience speakers who will inspire your organization to elevate every interaction. Here are our Top 5 Customer Experience Speakers for 2025:
Jay Baer is a customer experience and marketing expert known for his dynamic, results-driven approach. As the author of bestselling books like Hug Your Haters and Talk Triggers, Jay provides actionable strategies for creating word-of-mouth marketing through remarkable customer experiences. His engaging presentations challenge businesses to deliver faster, more personalized service and leave audiences equipped to make immediate improvements.
Why Jay Baer?
- Expert in turning customers into brand advocates.
- Delivers actionable insights with humor and energy.
- Focuses on creating customer loyalty through differentiated service.
Joseph A. Michelli is a renowned speaker and the author of books on iconic brands like Starbucks, The Ritz-Carlton, and Zappos. His expertise lies in helping organizations craft extraordinary customer experiences that drive profitability. Joseph’s talks are rich with practical advice and inspiring stories from world-class companies that have mastered the art of delighting their customers.
Why Joseph Michelli?
- Draws on real-world case studies from globally recognized brands.
- Inspires leaders to create a culture of service excellence.
- Offers tools for aligning customer experience with business outcomes.
With over 20 years of experience with Disney, Dennis Snow knows what it takes to create magical customer experiences. As a keynote speaker, he combines his deep understanding of service excellence with proven strategies to help organizations exceed customer expectations. Dennis’ sessions are not only insightful but also packed with actionable steps to improve every touchpoint of the customer journey.
Why Dennis Snow?
- Deep expertise in delivering Disney-level service.
- Practical strategies for elevating every customer interaction.
- Inspires teams to embrace a culture of excellence.
Dan Gingiss is a customer experience keynote speaker and author known for his mantra, “Customer Experience is the Best Marketing.” With experience leading teams at companies like Discover and McDonald’s, Dan focuses on small but powerful changes that make a big difference for customers. His engaging and relatable style makes his presentations a hit with audiences of all industries.
Why Dan Gingiss?
- Focuses on creating memorable experiences that drive loyalty.
- Highlights practical, small changes for significant impact.
- Known for his interactive and entertaining presentation style.
Laurie Guest is a customer service expert and humorist who captivates audiences with her fresh perspective and practical solutions. As the author of The 10€ Customer, Laurie helps organizations see the value in exceeding expectations without exceeding budgets. Her presentations are equal parts entertaining and enlightening, leaving attendees with new ways to wow their customers.
Why Laurie Guest?
- Combines humor with actionable insights.
- Focuses on cost-effective strategies for improving service.
- Inspires teams to approach customer service with creativity and care.
Let Us Help You Transform Your Customer Experience
These top speakers are ready to inspire your organization to take customer experience to the next level in 2025. Whether you’re looking to motivate your team, develop innovative strategies, or learn from the best in the business, Midwest Speakers Bureau can help you find the perfect fit.
Contact us today at 515-974-8305 or email angela@speakernow.com to book one of these dynamic speakers and start creating unforgettable experiences for your customers!