Tim Richardson

Tim delivers high energy live and virtual presentations on effective sales, service and leadership.

Expert on

  • Management
  • Change
  • Business
  • Motivation
  • Innovation
  • Customer Service

Fee Range

$12,500–$20,000

Travels from

TN, US

Biography

Tim Richardson, CSP has been speaking professionally full-time for most of his adult life. He is the author of Jump Starts: Wit and Wisdom to Super Charge Your Day, co-author of Transformation Thinking: Tools and Techniques That Open the Door to Powerful New Thinking, contributing author of Meditations for the Road Warrior. He also has published articles and been interviewed for numerous magazines, journals, and business publications. He is also the founder and president of a melanoma foundation started in memory of his best friend.

Tim received his Certified Speaking Professional, the highest earned designation in the speaking industry, in 1997. He has been a workshop chair and frequent speaker for the National Speakers Association (NSA). He has also served in leadership positions in NSA and was the founder and president of an NSA chapter.

Tim has spoken for clients like AT&T, Blue Cross/Blue Shield, Deloitte, Mayo Clinic, Merrill Lynch, Nabisco, Nokia, Prudential, Sprint, State Farm Insurance, The Million Dollar Roundtable, US Bank, and for many associations/companies in the following industries: apartment/REIT, banking/credit union, financial, entertainment, healthcare, hospitality, insurance, private club, technology, telecommunications, transportation, and many others.

THE POWER OF THE PAUSE: HOW A RESET BRINGS SANITY BACK TO THE WORKPLACE

Our workload and schedules are fast-paced and ever-changing. With increased professionals demands, project deadlines, and an abundance of meetings, leaders are hard pressed to find time for productivity pauses in their work and personal life. Strategic pauses build momentum and help prevent poor self-care, burnout, and even emotional health related issues negatively affecting productivity and causing employee turnover.

This presentation is about rebuilding workplace morale, teamwork, and a highly engaged staff. Tim will help you discover how pausing leads to “profits”. He’ll share research to support his content and provide application for immediate implementation. Tim will provide tools and strategies to bring your workplace back – back to do what you do best – serving your customers, supporting each other, and operating at peak levels.

UNLOCK THE BLOCK TO CREATING EXCEPTIONAL CUSTOMER EXPERIENCES

In this presentation, Tim will help leaders implement service strategies he learned while leading a luxury Five Diamond resort property leadership team through their quest to achieve AAA’s Five Diamond designation. While in this role, Tim learned that many of the “secrets” for delivering Five Star Service which can be easy to implement. He will also share the program he designed and developed for the resort property which helped them achieve international recognition. This program will provide tailored content and a formula for delivering exceptional service and outstanding customer experiences. Strategies will also be shared on how to hire and keep great staff and keep employees excited about serving!

POST KEYNOTE FACILITATED PANEL

After the keynote, Tim will interview up to 3 pre-selected attendees (innovative industry leaders) either in a breakout session OR as part of the general session. The panel will join Tim for the last part of the presentation. He will thoughtfully prepare questions in advance that will both support the presentation key points as well as help the audience apply the content to their work.

A few weeks before the program, Tim will have a phone conference call with the panel to provide an overview of the presentation and to develop a list of questions that will be asked after his keynote.  He will also meet with the panel onsite to get updates and to ensure the presentation is on target, well-prepared, and relevant. The audience will be encouraged to participate in the dialogue, as well through the use of online polling and Twitter (optional). The goal is to combine a session that creates a great blend of motivational, innovative and compelling content along with the wisdom, insights, and experience from leaders in the industry.

This program is perfect for conferences that have little audience interaction.

UNLOCK THE BLOCK TO PEAK PERFORMANCE AND SELLING SUCCESS

In this high-energy presentation, Tim will provide sales professionals with a six-step process to navigate around the barriers that hold them back from selling success. He will show them how to be more successful in selling by changing the way they think and changing the way they sell. He will also demonstrate how to use his 6 X 6 Plan for sustained excellence in selling personal peak performance. He’ll share more than 26 sales strategies and selling concepts that he has personally used over a 30-year career. Finally, Tim will provide strategies to stop the mental blocks that prevent and sabotage closing sales.