Scott Friedman

Humor | Inspiration | Employee Innovation | Happiness at Work | Customer Experience

Expert on

  • Customer Service
  • Innovation
  • Employees / Workforce
  • Humor
  • Productivity
  • Sales

Fee Range

$7,500–$10,000

Travels from

CO, US

Biography

Scott Friedman, CSP, and 2004-05 President of the National Speakers Association (NSA), is an internationally sought after professional speaker and author. As a motivational humorist, Scott inspires and entertains with fun-filled, interactive and content-rich programs. Scott’s main area of expertise is employee innovation and engagement and customer experience.
In addition to being the CCO—Chief Celebration Officer—at Friedman and Associates, Scott has written “Celebrate! Lessons Learned from the World’s Most Admired Organizations,” “Happily Ever Laughter – How to Engage Any Audience,” “Using Humor for a Change,” and his latest book, “A Celebration a Day! 365 Ways to a Happier, Healthier Workplace.” “A Celebration a Day!” is a handbook of practical ideas for jumpstarting your creativity in building a culture of celebration and innovation, and it’s available now! Learn to bring more joy, gratitude, spontaneity, and playfulness into your workplace and watch productivity and team performance soar!
For over three decades, Scott has combined his improvisational comedy experience, the art of storytelling, and relevant content to help his clients achieve their objectives.
As a CSP, Certified Speaking Professional and trusted member of the speaking community, Scott continues to have a strong presence both domestically and globally. Scott is the 2013 recipient of NSA’s distinguished Cavett Award, presented annually to the NSA member whose accomplishments over the years have reflected outstanding respect, service, honor and admiration in the Association and the speaking profession. Scott was also honored with the 2013 RISE Award from MPI, Meeting Professionals International, for global leadership. In 2013 he earned the Global Speaking Fellow designation, for global speaking competence. (Fewer than 50 speakers hold this designation, worldwide).
Scott now spends 35% of his time speaking throughout Asia. His client list includes Singapore Airlines, United Airlines, Gold Fields of South Africa, and Young President’s Organization, Hyatt Asia, Marriott, Starwood, SHRM, ATandT, IBM, Cisco System and many Fortune 1000 companies. Having captivated audiences ranging from 10 to 10,000, Scott customizes each of his programs based on your company’s needs, thus maximizing value for participants. His varied experiences have brought him success in many industries including: hospitality, meetings, real estate, insurance, health care, education, government and a variety of associations.

Speaker Videos

CELEBRATE! LESSONS LEARNED FROM THE WORLD'S MOST ADMIRED ORGANIZATIONS

Imagine a workplace where productivity is at an all-time high, where employees are happy to come to work every day, where resources and people are matched to their strengths and are recognized accordingly, and where the notion of “stress” has been replaced with a sense of authentic enjoyment and fun. No, this is not an image from one of the Disney Parks-though even they might benefit here-this is YOUR workplace, your people, and your reality!

With Scott Friedman’s “Celebrate! Lessons Learned From the World’s Most Admired Organizations ” as your guide, you’ll learn how to transform your workplace for the better, from the top to the bottom line.

Scott Friedman is an internationally acclaimed speaker whose programs have influenced more than 250,000 people in 25 countries, including the US, UK, South Africa, Australia, Singapore, Malaysia, Thailand, Pakistan and Bahrain. He has guided members of organizations the world over, speaking for companies such as Singapore Airlines, HSBC Banks, and Nestle.

Scott’s extensive research reveals the great need for transformation in today’s fast-paced, stress-inducing workplace. He offers a refreshing, contrarian message, conveying how taking work too seriously is undermining our greatest potential – personally, professionally, and financially. The good news? The best antidote to all this pressure in the workplace is-surprise!-through celebration.

With lighthearted humor and refreshing honesty, Scott shows you how to turn grievances into gratitude, dismay into play, and failure into lessons learned, ripe for celebration. His universally acceptable style incorporates case studies from “mom-and-pop” shops to billion-dollar corporations. He weaves the latest pertinent research together with ready-to-use examples showcasing the power of “the celebration mindset” in action. Turn employees and customers into advocates as you celebrate all that is good in your organization.

THE BEST WAY TO PREDICT THE FUTURE IS TO CREATE IT

In these globally competitive times, resourcefulness and innovation are essential to survival. This fast-paced, humorous call to action will show you & organization how to become a victor-rather than a victim-of change. Learn to be driven not by circumstances and emotion, but by your values and purpose. Scott’s easy-to-use ideas will help build more team spirit, greater productivity, elevated team performance and a healthier, happier culture. An ideal kick-off or closing to your convention, “The Best Way to Predict the Future is to Create It” always leaves participants feeling energized, inspired and more accountable to create a better future for themselves and their organizations.

CONNECTING WITH CUSTOMERS

Customer expectations have dramatically changed over the years. Today, satisfying the needs of your customers by providing fast, efficient service is no longer enough. The most successful companies move beyond customer satisfaction and engage customers in a memorable experience¿¿¿ that is consistent with their brand promise. Every employee must take pride in a service culture that honors and rewards both employees and customers. This entertaining and insightful program will help you establish a deeper connection in your relationships leading to better team performance, higher productivity and more loyal customers.  You will find that connected employees create connected customers.

HAPPILY EVER LAUGHTER, HOW TO ENGAGE ANY AUDIENCE

To truly engage the distracted audience member of today, you must not only educate and enlighten but entertain as well. Humor may be your most useful tool for it breaks preoccupation, develops rapport, increases retention, and connects with your listeners. In this interactive, skill-shop, participants will learn how to play off any audience-be it a meeting of five or an auditorium of 5000. From developing original material to uncovering an organization’s “humor hot buttons,” this program will cover the basics and beyond for becoming a more charismatic, humorous effective presenter. Learn to tell funny stories that appeal to a culturally diverse audience.  From “half-the-words” to “what if” to the ‘power of the pause’ you will learn story-telling techniques that will make your stories come alive! 

Have you ever wondered what to do when things don’t go as expected?  Planned spontaneity can help you gracefully recover from just about any challenging situation.  As you begin to bring more and more humor into your presentations you will reap the rewards of an entertained and engaged audience.