Laurie Brown

Poor communication can cost you relationships, time and money. Better communication builds a better bottom line. Laurie will help your audience learn communication tips and techniques in a fun, interactive and engaging manner.

Expert on

  • Communication
  • Customer Service
  • Customer Loyalty
  • Training
  • Difficult People
  • Presentation Skills

Fee Range

$10,000–$15,000

Travels from

MN, US

Biography

Laurie Brown has over two decades of experience as a speaker, facilitator, trainer and coach helping her audience improve their communication, presentation skills and customer and employee engagement. In that time she has earned a reputation as a highly engaging, fun and effective professional, whose work gets results for her clients.

A key asset that Laurie brings to her work is her range and depth of experience. She has an international clientele, having worked in the Middle East, Asia, Australia, Europe, England, Latin America and throughout the United States. Laurie has worked with culturally diverse audiences at all corporate levels, and her clients have included Fortune 500 companies, dealerships, and small family-owned businesses.

She counts Lockheed Martin, SAIC, IBM, Great American Insurance, KPMG, Beam International, Accenture, GM, Sun Chemical, Denso, Deloitte, Chrysler, Acura, Ford, Plex, Mercy Health Systems, and BMW among her clients.

Laurie is passionate about providing engaging facilitation, training and coaching that makes a difference. She is the author of The Greet Your Customer Manual, The Teleprompter Manual and Brand-Aid.

Speaker Videos

LISTENING WITH PURPOSE COMMUNICATING WITH IMPACT

“The single biggest problem in communication is the illusion that it has taken place.”

This quote from George Bernard Shaw still describes the fundamental problem with the current state of day to day communication. Your work with colleagues, managers, vendors, customers and suppliers requires you to able to communicate effectively, yet communication has never been more difficult. We have to contend with all of the various generational differences in communication styles among many other roadblocks.

In this highly interactive and fun session, Laurie Brown will provide tools and techniques to help you build rapport, trust, and dynamic listening skills to become an effective communicator.

We’ll be covering:
• How first impressions are formed and why this is so important
• The elements that help you build rapport and trust
• Listening to understand with empathy
• How to paraphrase so that people feel heard
• Using questioning skills to get to the heart of the matter

POWER YOUR HOUR: MAKING YOUR MEETINGS MATTER

You probably spend way too much time in meetings. In fact, for middle managers and above, the average time spent in meetings ranges from 35% to 50% of each work day! So, beyond the amount time spent in meetings, you need to consider whether the time is well spent. Clearly, running better meetings-and making them a more valuable use of everyone’s time-is more important than ever.

Participant outcomes:
   • Recognize the importance of meeting planning using the “8 Ps”
   • Learn how to handle difficult meeting attendees
   • Demonstrate how to have more effective virtual meetings

WHY ARE YOU SO HARD TO TALK TO?

In this highly interactive session we will look into four common communication styles (preferences) and why some people are more challenging to communicate with than others

           

  •  What is your communication style preference?
  • What are the traits of your style?
  •  What are the best practices for communicating with someone?
  • What should you absolutely avoid doing at all costs?
  • Why are some people more difficult then others?
  • How to have empathy in even the most difficult situations.

 

This session will help you with all your relationships both business and professional .

YOU MADE A MISTAKE, BUT NOW I AM YOUR BIGGEST FAN!

Instead of thinking of mistakes as the end of your relationship with your valued customers, think of them as opportunities. Learn how to turn them to your advantage. Studies have shown that a quick and effective resolution to a customer’s problem will create a more loyal customer than if the entire experience went smoothly.

Do you want to learn:

  • The two levels of problems?
  • Six simple steps to resolve issues?
  • Create an experience that your customer will share?

Don’t pass up this opportunity to learn how to effectively resolve your customer’s issues. These proven techniques will turn them into loyal customers who tell their friends about how great you are.

This program can be a 60 minute breakout session, a full day workshop or a two day workshop depending on your needs