It is estimated that 20% of the population can be considered difficult.  No matter where you go, there will be at least one to deal with.  Learn to identify the different types of difficult people and communication strategies for controlling your emotions and responding appropriately.

Attendees Will Learn:

• How to manage your stress and the stress of others
• How to stay calm when others attack or blow up
• How to speak persuasively and not drive people away
• Fifty strategies to deal with the ruthless

Researchers claim that well over 80% of the world’s technological advances have occurred since 1900. More information has been produced in the last 30 years than in the previous 5,000 years. Either you take personal responsibility for continuing your education, or you will end up without the knowledge you need to protect your career.

Change is the norm and to resist it can ruin your career. Learn the strategies to develop the courage to invest energy in finding and seizing the opportunities brought by change. Emphasize action. Develop the reputation as one who pushes change along. By attending this session, you will:

1. Learn the three key drivers of change
2. Recognize the four stages of transition
3. Identify the thirteen mistakes we make when facing transition
4. Consider thirteen new work behaviors to become a quick-change artist

Leading Through Adversity!

Position power is the extent to which leaders have rewards, punishments, and sanctions.  Position power comes from the organization.  Hundreds of studies have sought to identify what it is that differentiates effective leaders from ineffective ones. 

All studies generally conclude that the effective leader must be competent in these four skills: conceptual skills, human skills, technical skills, and political skills.               

Personal power is the extent to which you can gain the confidence and trust of those people that you’re attempting to influence.  It’s the cohesiveness or commitment between leaders and followers.

Learn:

• the six criteria of personal credibility
• the top ten characteristics of effective leaders
• the three skills to long-term effectiveness
• how to select appropriate situational leadership styles
• how to take charge and grow winners 

The new leaders are communicators and build and sustain both positional and personal power!

Nearly half of the nation’s workers say job stress is destroying their mental and physical health and eroding their productivity. 

Have you ever said that you feel burned out, well, maybe you are.  When physical fatigue and psychological fatigue team up, they can create burnout.  Burnout isn’t something you recover from with some time off over the holidays or long weekends through the summer.  If you truly become burned out, it may take years to recover.

When we are under stress it is hard to keep track of all of the things we are responsible for.  Priorities, unreasonable deadlines, and others mistakes, becomes overwhelming.  Effective and efficient time management techniques become crucial.  Nearly 40% of the stress we feel is caused by poor time management and procrastination is often the cause.

In order to enjoy good health and feel a sense of well-being, you must have a good balance with professional productivity, personal recreation, and positive relationships, with the ones you live with and work with.  Many of us are over-achievers and it is hard to balance the demands of our careers, family, and friends. 

Balance the quickness, quantity, and quality of your life.  

Learn:

• the three stages of burnout
• the thirty proven techniques to relieve stress
• twenty time management tips to get more done in less time
• how to prioritize and manage multiple priorities without guilt
• five steps to break (or at least manage) procrastination
• how to gain control of your time and your life

Taking Your Talents and Your Team to the Top

Having to work with others is a fact of life. Working well together is a necessity. Learn how to build and lead wildly successful teams.

Working together in a group is a difficult and complicated communication task. Most people are unaware of the communication dynamics that affect the team and the team’s effort.

I don’t like working on teams, but I have to. Maybe you feel the same way. So I decided, if I have to work on teams; I could just as well be good at it. How about you?

Learn:

• the requirements to build supportive teams that yield successful results
• the tools for successful team meetings
• the strategies of building successful teams
• the essentials to build cohesiveness
• the techniques to apply if a group member creates a problem

Relationships are not a luxury.  They are a necessity.  Having a high degree of technical skill is not enough to ensure a successful career.  A person must also possess a high degree of interpersonal communication competence.  With four or five different generations converging upon the workplace, everyone needs to be equipped with practical strategies to deal with the differences.

In this seminar, you will learn:

• To sort through the stereotypes of each generation
• To identify their particular strengths and weaknesses
• How to work with and motivate Veterans, Boomers, Xers,  Millennials, and Gen Z