Jeanne Bliss

Renowned Expert on Customer Experience Jeanne Bliss helps companies and their people define, build & live the behaviors & actions that fuse customers to them & create deep & memorable relationships.

Expert on

  • Leadership
  • Business Growth
  • Customer Service
  • Best-Selling Author
  • Customer Loyalty
  • Business

Fee Range

$10,000–$30,000

Travels from

WA, US

Biography

Internationally Renowned Expert on Customer Experience Jeanne Bliss helps companies and their people become the best version of themselves. She guides them to define, build and live the behaviors and actions that will fuse customers to them, and ultimately create deep and memorable relationships.

Creating these deeper bonds has been Jeanne’s singular mission for over 35 years. First, as the inaugural Chief Customer Officer at Lands’ End, Coldwell Banker, Allstate and Microsoft Corporations. Then since 2002, guiding over 20,000 leaders around the world to understand that improving lives should be their most important strategic vision.

Jeanne has shepherded a whole new breed of leader into the marketplace through her Pioneering Years as a Customer Experience Practitioner, two decades as an Experience Coach to Global Leaders, Bestselling Author of Four Game-Changing Books (including the seminal Chief Customer Officer 2.0 and the playbook for action-packed customer experience strategies in Would You Do That To Your Mother) and as Co-Founder of the Customer Experience Professional’s Association.

Jeanne knows that in a marketplace that values congruence of heart (what you know is right) and habit (how you act), the memory of how you make people feel is the greatest currency of your brand.

Having delivered over 1,500 speeches and workshops for nearly every business vertical in B2B and C2B companies, Jeanne Bliss helps leaders and organizations build the roadmap toward this deep and genuine customer experience that creates lasting memory and earns passionate advocates both inside and outside of your business.

Speaker Videos

BUSINESS GROWTH BY IMPROVING CUSTOMERS' LIVES

Creating Customer Experience without HUMANITY is just a bunch of business tactics. This keynote is a fast-track lift-off for your customer experience efforts, that will inspire your audience to include the often-overlooked critical element of transformation: understanding the human at the end of your decisions. Creating caring Customer Experiences should not be as difficult as some make it. Just ask yourself, “Would I do that to my mother?” That question inspired Jeanne to write her latest strategy-rich book, Would You Do that To Your Mother? as a common-sense guide on making business personal and winning customer loyalty. The most admired companies who earn ardent supporters and organic growth angst over who these people are, how they live their lives, and understand their goals. They build respect, honor, and trust into their operating model and with their people. And they are celebrated for how they show up as people, and for the care, the thoughtfulness and the humanity that they have woven into their operating model. This is a fast-paced and uplifting ride of the reality of the lives of our customers, blended with turning on “aha!” moments to give your employees the tools and motivation to make business personal, inspire your customers’ loyalty, and make mom proud!

SPEECH TAKEAWAYS

  • Jeanne will customize this speech by working with you to select the narratives and strategies in each of the four areas of customer experience that define the lives of YOUR customers.
  • This customized approach will give your audience a path for actions they can take immediately, often with very little investment, rather than a seismic shift in attitude, and will inspire them to act.

BECOME AN UNFORGETTABLE COMPANY

Jeanne learned about humanity in business by watching her Dad in his Buster Brown shoe store in Des Plaines, Illinois.  He shoe’d a generation of children, and their children’s children, and the memory of his care, not only for the tiny little feet, but for moms and legions of families he cared for over the years, earned him a place in the story of their lives.  So much so, that when he retired, a line of people THREE-BLOCKS LONG stood to tell him how buying shoes would never be the same.  The foundation of Experience is MEMORY creation.  The admired companies start here. They focus on how their people, actions and overall behavior of their company establishes how they’ll be remembered. Knowing how you want people to remember you, building how you will deliver those memories, and then living those characteristics and behaviors yields what Jeanne Bliss describes as prosperity of the human spirit and financial prosperity.

SPEECH TAKEAWAYS

  • Learn the art and science of delivering memories that will make people stand in line for your experience, your product and your people.
  • Understand the value of memory creation as the currency of your brand.
  • Inspire your people to be MEMORY MAKERS, who deliver moments that pull people toward you and your organization. 

CUSTOMER EXPERIENCE DNA

Just HOW do you go about earning customer-driven growth? What’s different about leadership, motivation, communication and accountability in a transformed customer company….and how did they get there?  This keynote will answer those questions and demystify that path for you.  It is based on Jeanne’s 25 years as a Chief Customer Officer, her experiences coaching over 20,000 executives the content in her seminal book, Chief Customer 2.0 and her Podcast interviews with over 200 Global Chief Customer Officers. In the words of Senior VP & Chief Customer Officer at Oracle, Jeb Dasteel, “If Jeanne Bliss hadn’t written her first book, I wouldn’t be in the role I have today… She continues to provide leading guidance for Chief Customer Officers.”

 

SPEECH TAKEAWAY

  • Jeanne outlines her 5-steps necessary to successfully lead a customer experience transformation.
  • She will guide you on how to embed these competencies into your organization to get into action quickly with a united leadership team.

LEADERSHIP BRAVERY: BECOME UNFORGETTABLE

Experience in its purest form…is Leadership BRAVERY.  It is Leadership Bravery in making choices that enable your people to rise. It is clearly knowing and living conscience-led decisions about what you will and will not do, to grow. It is leaders who model behaviors honoring customers and employees – that everyone can model across your entire organization. And it is honoring customers’ lives in how you conduct yourself in business and for the kind of people you are. This yields what Jeanne Bliss calls “Admirable Growth.”  This growth fuses people to you. It raises your employees and it elevates your company in the marketplace.  It establishes the legacy for how you’ll be remembered.

SPEECH TAKEAWAYS

  • Learn the 5 key acts of LEADERSHIP BRAVERY that drive this powerful type of growth few companies achieve. 
  • Travel with Jeanne as she guides your audience on a tour of the behaviors and actions of leaders who raise the spirits of their people and elevate them to do more and achieve more than their competitors.
  • Create a roadmap for your path to this type of admirable and prosperous growth and legacy. 

EARN YOUR CUSTOMERS' RAVE: THE FIVE DECISIONS OF BELOVED AND PROSPEROUS COMPANIES

Adapted from Jeanne’s Book I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad.

In this keynote or workshop, Jeanne takes you “behind the scenes” into the decision making that happens inside beloved companies. Discover the five common decisions they make and put into practice that makes them immune to the competition and thriving, in good times and bad. Learn how their culture is their growth engine, and the impact of their uncommon decision-making. Then, through this session, begin the process to understand how your decisions and actions have created your culture. Understand its impact on your customers, on your employees and on your business growth and prosperity. Become a Beloved and Prosperous Company.