Scott Deming

Leadership and Customer Service Expert. Over 30 years of business ownership, corporate experience and business growth strategies.

Expert on

  • Sales
  • Customer Service
  • Teamwork / Teambuilding
  • Branding
  • Communication
  • Leadership

Fee Range

$10,000–$20,000

Travels from

NC, US

Biography

Scott Deming draws on over thirty years of real, in the trenches, corporate life. He is a highly respected and sought after speaker on the topics of sales, branding, business and leadership. His business acumen is broad and deep and his presentations are high energy, on point, relevant and truly effective. Deming has held many board positions, been involved in corporate and non-profit start-ups and has created and managed some of the most successful national marketing and sales programs in his clients’ industries.

After over twenty years of taking care of business in the boardrooms and conference rooms with CEOs, COOs, CFOs, management, and staff, he took his depth and breadth of experience and packaged it into the most dynamic and effective keynote and training programs ever. Scott sends his attendees away not only excited to make a change, but armed with the tools to do so.

Deming has spoken across the globe for companies such as AT&T, The U.S. Treasury, Price Waterhouse Coopers, McDonald’s of Eastern Europe, General Motors, Royal Carribean, Verizon Wireless, 3M, Chipotle, Frito-Lay, AstraZeneca, United Technologies, Mutua of Omaha and so many, many more!

As one national publication wrote: “Scott Deming’s leadership and customer service processes are more like the ten moral principles for great business practice and success!”

Speaker Videos

CREATING A CUSTOMER-CENTRIC CULTURE FOR THE ULTIMATE CUSTOMER EXPERIENCE!

SCOTT DEMING

Creating a Customer-Centric Culture for The Ultimate Customer Experience!

Keynote

In an era where innovation and expertise are revolutionizing the business landscape, Scott Deming’s session stands out. This is not your typical “customer service” presentation. This program is a vital part of your focus on ‘Transforming the Customer Experience.’ Scott emphasizes that a truly customer-centric culture extends beyond direct customer interactions; it’s a comprehensive ethos that encompasses everyone in the organization, regardless of their role.

In his engaging presentation, Scott will explore how every team member, even those who never face a customer, plays a pivotal role in shaping the customer experience and the overall brand. Through actionable strategies and insights, attendees will learn how to foster a culture where every action and decision aligns with the needs and expectations of the customers.

Join Scott Deming as he guides you through the principles of creating lasting customer relationships and driving growth in your organization. Discover how your team can transform every engagement into an opportunity to reinforce your commitment to the Ultimate Customer Experience and establish your company as a trusted partner in every customer’s journey.

POWERED BY PURPOSE LEADERSHIP


Leadership Keynote – Powered by Purpose

A Guide to Unique and Effective Leadership

Most companies have a mission statement, but it’s merely a well written paragraph, mounted on the wall of the conference room and visible on the company website. Very few organizations live that mission statement, because it was written by a few people at the top who thought the words would resonate with their customers, with very little thought put into where the words came from.

In this dynamic leadership and teamwork driven program, based on Scott Deming’s second book – “Powered by Purpose” he challenges you and every attendee to “understand your values and where those values came from, and how those values dictate your decisions and drive you to your purpose”. Next, he shows the process for surrounding yourself with people who share your values and desire your purpose. This does not mean to surround yourself with yes men and yes women. In fact, Scott discusses the importance of tossing out ego and welcoming healthy debate and contrary ideas.

Case studies will be discussed, corporate heroes will be highlighted and proof will be shown, that companies without a purpose driven and value oriented culture cannot survive in a world where people are seeking meaningful interactions and trusting relationships.

During his presentation, Scott will help you:

  • Define your values
  • Understand where those values came from
  • Understand the difference between functional purpose and mission purpose
  • Understand the importance of staying true to your values in the face of temptation or profit
  • Recognize employees and colleagues who’s values are either aligned with your values or out of alignment

Scott Deming is a seasoned business professional with over thirty years of corporate experience and over twenty years as owner/operator of a national advertising and marketing firm. He has helped managers and executives from just about every industry, across the globe, become stronger, more effective leaders.