Charles Marshall

Hilarious humorous motivational speaker and best-selling author providing energetic, interactive, and informative programs that people talk about for weeks afterward.

Expert on

  • Humor
  • Customer Service
  • Inspirational
  • Motivation
  • Leadership
  • Personal Development

Fee Range

$6,500–$10,500

Travels from

MO, US

Biography

Charles Marshall is one of the funniest and most original humorous motivational speakers working today. His energetic delivery and insightful observations have captivated over one thousand audiences over the past two decades, including many Fortune 500 companies. Charles offers a wide variety of exciting programs that are guaranteed to entertain, educate, and inspire your crowd.

Charles At A Glance:

  • Over 20 years of full-time experience as a professional motivational speaker
  • Author of four books including The Seven Powers of Success and Shattering the Glass Slipper
  • Author of popular motivational leadership and customer service articles such as Rock and Roll Leadership Article and I Am A Customer (Click on Files tab to view)
  • Produced and performed in two full-length stand-up comedy videos, Fully Animated (1998) and I’m Just Sayin’! (2007)
  • Host of Charles Chat, a motivational and customer-service web series (Click on Files tab to view)
  • Worked for over 10 years as a professional stand-up comedian
  • Married and has two teenage kids

If you want your event to be a sure-fire homerun, you need to book humorous customer service speaker Charles Marshall. Lock in your date now for an energetic, entertaining, and informative event that your people will thank you for afterward.

Humor

When you host Charles Marshall, you are creating an entertaining, inspirational, and informative event that your attendees will be talking about for months afterward.

In addition to his reputation for excellence and originality as a customer-service speaker, Charles is also known for his ability to produce roll-in-the-aisles humor while avoiding all vulgarities and obscenities.  He is one of an extremely select group of corporate speakers in the country today that specializes in providing only clean humor.

Motivation

Charles is able to reinforce his humor with poignant insights and salient tips that your audience members will immediately connect with. He is adept at engaging his audience’s attention with humor and then driving his point home with a powerful and potent message.

Charles is the founder and president of M Power Resources, a company dedicated to providing growth resources for business and individuals. He has over 20 years of full-time experience as a motivational speaker and comedian and is recognized amongst meeting planners as one of the best humorous keynote speakers for any corporate event.

Charles is truly a craftsman who designs each event to meet the needs of his host.  With his contagious humor, outrageous insight, and refreshing perspective, Charles has become a major force among corporate speakers today.

“Thank you so much for a great session on Friday.  I spoke with several of our attendees Friday and Saturday and they all thought you were very good. You made very relevant points in a fun and entertaining manner. We appreciate your involvement in helping us have a great event.”
O’Reilly Auto Parts
Springfield, MO

“Charles was our closing conference speaker and we always want people to leave uplifted and motivated.  Remarks from our conference participants: ‘Exceptional,’ ‘Very funny and relevant,’ ‘Loved it!’ ‘Great job,’  ‘Funny and informative.’   Charles delivered and closed our conference on a high note.”
BlueCross BlueShield of Arizona
Phoenix, AZ

Speaker Videos

THE SERVE METHOD™

Creating Success with Extraordinary Customer Service

Who needs to learn more about improving their customer service skills? Everyone! With the practiced eye of a professional humorous speaker, Charles Marshall examines common business blunders and questionable customer-service practices that prevent companies from growing. In an often hilarious but always insightful examination of businesses of all sizes, Charles takes a look at what makes good customer service work, and what makes bad customer service disastrous.

Good customer service never happens accidentally. It is imperative to create a corporate culture that is serious about putting the customer first. Delivering the goods and creating brand loyalty is a priority. Dare to dazzle your customers by engaging the “The Wow Factor!”

Participants of The SERVE Method presentation will learn about:

  • The definition of internal and external customers. The people on your team are your customers, too!
  • Good customer service versus great customer service
  • The importance of good communication within a team
  • Problem-solving in stressful circumstances with internal and external customers
  • Customer service faux pas

Attendees will also learn the meaning of the SERVE acrostic, which is:

  • Surprise your customers and team members with excellence
  • Evaluate needs
  • Respond to the input you receive
  • Validate other’s experience with you
  • Exceed expectations

Available in:

  • Keynote and breakout session formats
  • 1, 2, and 3 hour programs

Recommended for:

  • Corporations
  • Government
  • Associations
  • Small business
  • Health care
  • Chambers of Commerce

THE SEVEN POWERS OF SUCCESS™

How to harness, develop, and apply your Seven Powers to enrich every area of your life 

Adopting a healthy success philosophy will help your organization negotiate change, growing pains, and stress.  In this hilarious and fun-packed presentation, Charles shows how implementation of The Seven Powersof SuccessTM can create success in the life of any individual or organization. Through the use of humor and real-life examples, Charles relates inspirational stories of everyday underdogs who have used The Seven Powers of SuccessTM to overcome obstacles and achieve success. 

Participants will learn:

  • The Power of Choice-Owning every choice you make
  • The Power of Vision-Exploring and pursuing your vision
  • The Power of Mind-Actively programming your mind to overcome obstacles
  • The Power of Action-Learning to take action, initiate, and engage
  • The Power of Failure-Adopting the right mental posture and perspective when one encounters failure
  • The Power of Character-Paying attention and placing a priority on one’s character
  • The Power of Belief-Investing your belief in yourself, your community, and your world

Available in:

  • Keynote and breakout session formats
  • 1, 2, and 3 hour programs

Recommended for:

  • Corporations
  • Sales groups
  • Marketing groups
  • Chambers of Commerce
  • Small business

REAL HEROES DON'T WEAR SPANDEX™

How to positively impact the lives of others without wearing a costume
 
In real life, heroes aren’t rock stars, movie stars, or sports figures.  Real-life heroes are people who make a difference by believing in, and investing in, the lives of those around them.  In this thoroughly inspiring and uplifting program, Charles publicly honors people in your group for their contributions and recognizes them as examples of what real heroes are. Learn how to engage the Power of Belief to revolutionize your organization!

Participants of the Real Heroes Don’t Wear Spandex presentation will learn:

  • What they do matters, especially when they show up with a hero attitude
  • Every hero owns their choices in response to change and challenge
  • Real heroes actively program themselves to become problem solvers
  • Heroes are the first to initiate, engage, and leap into action
  • By investing in other people, they are changing people’s lives

Available in:

  • Keynote and breakout session formats
  • 45, 60, and 90 minute programs

Recommended for:

  • Non-profit organizations
  • Associations
  • Fraternal organizations
  • Government
  • Health care

 

IF YOU'RE GOING TO LEAD, YOU NEED TO COACH™

Strengthening Your Influence, Effectiveness, and Impact as a Leader

Your team’s success depends on the skills of its leaders! In this upbeat, interactive, and substantive program, Charles tells stories from his own leadership journey, and relates the hard fought and hard won lessons he’s learned along the way. Leaders aren’t born, they’re developed, so if you’re ready to see your team improve, it’s time to take a look at what makes a great leader great, and what makes a poor leader fail.

Participants of the If You’re Going to Lead, You Need to COACH presentation will learn:

  • The definition of a real leader
  • How to raise the performance of one’s team
  • Practical tips to improve team morale
  • How the behavior of the team leader affects the rest of the team
  • A leader sets the standard of the organization and cannot afford to blame, gossip, or complain
  • Leadership faux pas

Available in:

  • Keynote and breakout session formats
  • 45, 60, and 90 minute programs

Recommended for:

  • Corporations
  • Sales groups
  • Marketing groups
  • Chambers of Commerce
  • Small business
  • Non-profit organizations