In James Lloyd’s presentation, he asked the audience the following question. It was actually a national survey that was conducted. ( I was able to get the answer right. I have a 6 year old that uses this expression a lot)

·       Which expression annoys you the most?

( )
( )
“You know”
( )
( )
“It is what it is”
( )
“At the end of the day”
Answer:  “Whatever”

So if you do not want to annoy your customers, make sure NOT to use the word “Whatever!”  

James Lloyd, Professional Speaker, Trainer, Author
9 Screens International
39 Edgar Court
Newbury Park, CA 91320

Leave a Reply

Your email address will not be published. Required fields are marked *

Post comment