In James Lloyd’s presentation, he asked the audience the following question. It was actually a national survey that was conducted. ( I was able to get the answer right. I have a 6 year old that uses this expression a lot)
· Which expression annoys you the most?
“It is what it is”
“At the end of the day”
So if you do not want to annoy your customers, make sure NOT to use the word “Whatever!”