The Amazing Service Guy’s Top 10 Customer Service Books
featuring Lisa Ford

Lisa Ford is honored to have her book, Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customers Expectations, listed on the Amazing Service Guys’ Top 10 Customer Service Books.
In this insightful book, you will learn what customers not only expect…but really want; tackle the steps for dealing with challenging customers, and receive self-guided exercises which let you structure your own training program, plus much more.

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