Scott Greenberg

The NEXT-LEVEL Business: Management, Employees, and Customer Service Experience; Former Award-Wining Franchisee of 2 Edible Arrangements

Meet Scott Greenberg, a business game-changer who has the credibility to understand what makes managers and employees thrive, and how to create the kind of experience that keeps customers returning. Fueled with over 10 years’ experience as a franchisee of 2 Edible Arrangements, his operations tactics won international recognition with “Best Customer Service” and “Manager of the Year.” Scott practically wrote the book on what it takes to become NEXT LEVEL. He knows, first-hand, what it takes to transform businesses from average to extraordinary.

Scott has an uncanny ability to zoom in on a company’s opportunities and design game-changing steps to grow the business, build high-performing teams and create unforgettable customer experiences.

Going beyond numbers and profits, Scott delves into the human-side of business to help organizations foster connections, build a loyal brand, and make a memorable impact on the lives of customers and employees. Improving business from the inside out, he co-created an innovative management diagnostic and leadership tool, The Coaching Cure™, that improves employee attitudes and skill-sets — which results in a better performance.

Scott focuses on creating customized and value-driven keynotes (and workshops) that are engaging for the attendees. The moment Scott steps into the room, attendees know that their business goals and vision are about to become a reality. Having Scott on your team is like replacing that negative voice in your mind with one that is overflowing with strategies, compassion, and dedication in watching you succeed.

Here’s a wide sample of the organizations that Scott provided NEXT LEVEL value to: McDonalds, Great Clips, Anytime Fitness, GNC, Wyndham Hotel Group, National Shoes Retailers Association, Re/MAX, Lyft, Columbia Sports Wear, AmericanHort, NAPO Annual Conference & Organizing Exposition, Financial Planning Standards Council, Aeroseal, Principal Financial Group, National Property Management Association, Bruster’s Ice Cream, Valley Electric Association, PrideStaff, FCS Radiology, American Fruits and Flavors, SeaSpine, Beltone.

 

PROGRAM INFORMATION

NEXT-LEVEL CUSTOMER EXPERIENCE: TRANSFORM TYPICAL TRANSACTIONS INTO UNFORGETTABLE EXPERIENCES

KEYNOTE FOCUS: Customer Service, Customer Loyalty, Sales, Competition, Leadership, Management

Description:
Do you want more transactions and bigger tickets? Do you want to outperform your competition without having to out-advertise them? Are you ready to turn your customers into raving fans? When you focus less on what customers spend and more on how customers feel, EVERY transaction will become a marketing opportunity; make them feel great and they’ll do your marketing for you. If you’re ready to learn how TOP businesses stay in the winner’s circle, this presentation is for you. Scott gives you powerful tools to create a service culture that grows loyalty and word of mouth and translates success into bigger ticket sales.

He’ll show you how to replace robotic customer service practices with NEXT-LEVEL customer experiences that ensure customers remember you, talk about you and can’t wait to come back.

Discover Scott’s field-tested and award-winning approach that will help you:

  • Deliver a customer service experience that distinguishes you from the competition
  • Make EVERY transaction a marketing opportunity that brings customers back
  • Optimize your digital footprint by improving your online ratings and reviews
  • Increase ticket average, customer frequency, and word-of-mouth advertising
  • Apply the “Above/Below Effect” so you can not only build your brand but improve your reputation
educational / informative humorous / funny inspirational / life-changing technical / specific
 

NEXT-LEVEL MANAGEMENT: HOW TOP PERFORMERS THINK, THRIVE & MOVE OTHERS TO GREATNESS

KEYNOTE FOCUS: Leadership, Management, Mindset, Retail, Customer Service

Description:
Why do some managers get better results than others? Some blame circumstances like the ownership and company rules, resources, economy, competition or innate talent – factors we don’t control. Others believe it’s strategy and sweat. But plenty of people are working hard under favorable conditions with little to show for it.

The real differentiator is something less tangible, but most critical. It’s the one characteristic that great managers and champion athletes all have in common. It’s what gives them their edge. That factor is their mindset.

Nothing influences our external results more than the way we manage our internal thoughts. Mental discipline helps us see opportunities and influence others. It allows us to cultivate better relationships and solve problems. When we think better, we work better. And that’s when we get results.

This program will help you replicate the mental strategies NEXT-LEVEL managers use to get ahead. You’ll learn to overcome the most common mental blockers and refocus on the work that matters most. Obtain practical ideas for elevating your personal and professional performance, and lead others to do the same.

Learning Outcomes:

  • Build more confidence & resilience
  • Overcome mental blockers and reduce stress
  • Navigate more effectively through change and adversity
  • Make smarter decisions with more strategy and less emotion
  • Elevate the individual and group performance of your team
educational / informative inspirational / life-changing humorous / funny
 

NEXT LEVEL EMPLOYEES: BUILDING THE TEAM TO MAKE THE BUSINESS THRIVE

KEYNOTE FOCUS: Leadership, Management, Employee Retention, Team Building, Corporate Culture

Description:
Do you want to create an environment of continuous personal, professional and organizational growth? It’s time to tap into management strategies top leaders use to create NEXT-LEVEL Employees. Using his awarding-winning experience from Edible Arrangements, Scott’s counterintuitive approach to building high-performing teams isn’t about how to assemble a functional staff, but how to build a superstar CULTURE.

Discover Scott’s powerful approach to:

  • Create high-performing teams that collaborate, WOW customers, and improve company culture

  • Become a talent magnet without increasing labor costs

  • Retain employees who solve problems instead of creating them

  • Build teams that you can trust and your customers will love

 

educational / informative humorous / funny inspirational / life-changing
 

THE COACHING CURE™

What Every Manager Needs to Know to Retain Employees, Coach Them to Greatness and Keep them Engaged(A fantastic follow-up workshop to any of Scott’s keynotes)
WORKSHOP OR KEYNOTE FOCUS: Team Building, Leadership, Cultural Transformation, Employee Engagement  Do you want to spend more time growing your business and less time putting out fires? Do you want to build employee skills without losing their enthusiasm? Are you ready to go from “My employees don’t care” to “I couldn’t do it without them”? Discover Scott’s proven, field-tested management methodology that has leaders raving! Rooted in real-world experience, this simple, hard-skills coaching system will show you how to quickly diagnose an employee’s needs for given situation and prescribe the best corresponding coaching method to boost their performance. Regardless of your title or responsibility, if you manage other people, The Coaching Cure will make your life a whole lot easier and their work a whole lot better.Get ready to see immediate, powerful results that will:➔   Empower your managers with simple, proven steps to engage and INSPIRE their employees
➔   Create a common language among management for evaluating employee performance
➔   Ensure top employees stay great, feel challenged and elevate others
➔   Re-engage employees who may be bored, burnt out or slipping
➔   Transform your employees into leaders who will help you grow your business 
   

“Good employees must be pushed to greatness. Great employees must be kept that way.” – Scott

 




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