“Keynote Speaker and Expert on Customer Service, Sales, Communications and Phone Skills”

If you’ve stopped on this page…thank you. Glad to have you.

I’m Nancy Friedman, a subject matter expert on Communications and Customer Service delivering powerful and humorous Keynote presentations. I’m also founder and President of Telephone Doctor Customer Service Training.

We’re a good sized organization that provides a broad array of services related to teaching companies to get better results and better equip their employees to convert inbound leads into sales and/or better consumer customer experience.

As a Keynote speaker, I present programs and breakout session workshops to hundreds of organizations, franchisees, associations, conventions and companies that provide real, immediately and implementable takeaways. Humor and laughter is a given at our Keynote speeches presentations.

The audiences at Annual sales meetings are engaged, educated and excited with our entertaining programs.

Recognized by media (Oprah; Today Show; CNN; FOX News; CBS This Morning; and Good Morning America, Canada, Great Britain, Australia and many more) as a subject matter expert on the topic of communications and customer service which provides clients better ROI on their Telephone Doctor investment.

Your first contacts in person or on the phone, can make or break that all important customer service experience.