Lisa Ryan

Would A Successful Sports Franchise Let Its Best Players Become Free-Agents?

The answer is NO. Why? Because replacing them is time-consuming, expensive and really difficult.

How does this relate to your team?

By offering a healthy and supportive environment you will improve your employees’ mood, performance, and eventual success.

Why does this matter?

Studies have shown that engaged employees have:
• 50% fewer accidents
• 41% fewer quality defects
• 30% fewer health care costs

On the other hand, unhappy workers return only 60% of their salary in the value they provide.

With a potential of five million manufacturing jobs going unfilled by 2020, you must take drastic measures in order to make sure that your company isn’t affected.

How? This comprehensive and simple program will let you in on the secrets of keeping your employees happy and productive.

By participating you will be able to:
• Recognize the importance of investing in the culture to retain employees
• Create an accountability standard for putting engagement practices into action
• Discuss how to effectively articulate and recognize accomplishments
• Develop a program based on authentic action for your company culture
• Create a foundation of trust that creates emotional connection to the organization

If you want to keep your top talent from becoming someone else’s, this program is for you.

With approximately 10,000 baby boomers retiring every day, it’s more important than ever to attract the best employees you can hire while dealing with an ever-shrinking talent pool. Even more critical, is keeping your new hires from leaving after spending substantial time, money and human resources to get them onboard.

Millennials will make up about 75% of the workforce by 2025. Although offering a large pool of candidates to select from, this generation is sufficiently different than previous generations, making this a crucial conversation to have now, rather than wait until it’s too late. The generation following the Millennials – Gen Z or the iGen – brings a whole new set of characteristics with them into the workplace.

Some of these inherent differences in the millennial mindset include less hierarchy, more transparency, and flatter organizations. Millennials also have a strong desire for learning, growing, developing and enhancing their skills. Gen Z are true digital natives who have a more realistic (cynical) outlook than their overly optimistic Millennial counterparts. By learning critical communication and engagement strategies now, you will keep your top talent from becoming someone else’s tomorrow.

By the end of this session, participants will:

•    Explore how Millennials and Gen Z differ from other generations in significant ways

•    Discuss the noteworthy commonalities that exist between generations

•    Uncover functional and emotional attributes that are most relevant to each group

•    Implement strategies to build employee engagement across multigenerational teams

If you want your organization to be a force for the future, it’s critical that you recognize and engage your employees more powerfully than ever before. Legendary cultures start with a commitment to paying attention to little things.

Gratitude strategies – or Grategies® – focus on principle with a capital “P.” When an employee or volunteer feels appreciated, they are more likely to give their very best efforts, loyalty and commitment to the business. This session is chock-full of ideas, interactions and implementable actions that you can use immediately. “Sweat the Small Stuff” gives you the tools you need to succeed.

Objectives:

Participants will be able to:

• Effectively articulate and recognize employee accomplishments
• Develop an engagement program based on authentic action
• Create a foundation of trust that creates emotional connection to the organization
• Verbalize specific feedback to acknowledge employee contributions

Do you know that when a customer stops doing business with a company, 68% of the time it’s because that customer feels ignored, unappreciated or taken for granted?

In today’s competitive marketplace, the importance of customer retention cannot be over-stated. If they feel unappreciated or ignored, your customers will take their business elsewhere.  By focusing on a few simple yet effective gratitude strategies, businesses build stronger relationships, gain higher levels of loyalty, and welcome greater profits.  

After all, when customers are engaged, they purchase more often and in greater quantities, they are easier to work with, and cost less to educate.  When you consider the number of products and services that are available for a smaller customer base, every customer counts.  Not only are there a greater number of choices locally, the advent of the internet has caused competition to go global.  Local mom-and-pop shops are facing rivalry from the big box stores.  Big box stores battle online retailers.  Advances in technology are changing every aspect of the way we shop. Business is different today, but the need for human contact and customer service remains strong.  Often times, keeping customers  happy boils down to strategically expressing gratitude and appreciation for their business.

In this program, Lisa Ryan shares powerful strategies that incorporate gratitude into the organization to positively impact customer engagement.  You will learn how employing Grategies® will keep your best customers from becoming someone else’s. 

The Art and Science of Appreciation 

Is your life and business going exactly according to plan?  Are you as healthy and happy as you would like?  Is your business as successful as you want it to be?  If not, you may be in need of a “gratitude adjustment.” Using stories, humor and research, Lisa Ryan reveals what it takes to harness the power of appreciation.  You’ll discover simple strategies to positively affect your outlook, your health, your relationships, and your wealth – no matter what you are going through right now.  You will leave this session with an action plan that will bring immediate results.

Objectives:

1.  Discover the art of saying “thank you” properly and the science that supports it.

2.  Learn the physical benefits of a gratitude including how to reduce stress

3.  Explore how to strengthen all relationships, both personally and professionally