“A patient’s perspective on how medical professionals can increase compassion and connection so they can improve patient experience.”

INSPIRATION lights up your people’s inner drive to push past perceived limitations and perform at their highest level. As a young man on top of the world with a new college degree and dream job as a forester, Jake French’s life was suddenly turned upside down by a devastating spinal cord injury that left him a quadriplegic. A published author, Jake has firsthand experience in what needs to happen to keep organizations and employees moving forward when facing challenges. He has met a variety of medical professionals in his journey to regain independence, and has gained extremely valuable insight into what providers can do to create a positive experience from the patient’s perspective. Today he rocks the stage, compelling audiences to laugh as they learn, and think creatively about no cost strategies to innovate in your quest to improve patient experience.