As we think about what’s ahead for businesses this year, one thing is certain: The time is now to prepare for a post-pandemic world. Whatever getting back to “business as usual” means for you, one key to navigating the next few months will be delivering an excellent customer experience.
Is your team ready? Have you started mapping out new policies or processes you want to implement? What staff training will it require? How will you communicate it all to your customers? The list of questions goes on from there …
Laurie Guest has the answers!
- View a sample of her virtual keynote experience with 45 seconds from each segment. https://www.youtube.com/watch?v=Vj0KxEhadBU
- Check out cool features of the Guest Encounters Virtual Training program. https://www.youtube.com/watch?v=wwsL8rh7y6w
More about Laurie:
As a keynote speaker, entrepreneur and author, Laurie Guest, CSP, is the authority on customer service excellence.
For nearly three decades, Laurie has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement.
Laurie’s knack for getting to the essentials of exceptional customer service means everyone in attendance will not only understand her approach, but be able to immediately implement her strategies for improvement.
With presentations and programs that are fun and relatable —never canned or “over rehearsed” —Laurie’s engaging and entertaining programs deliver both real-time interaction with audiences and a surprising dose of humor, too.
THE 10¢ DECISION®: HOW SMALL CHANGE PAYS OFF BIG – A VIRTUAL EXPERIENCE
Service is at the center of every business, whether you’re making widgets, providing healthcare, or serving gourmet cuisine. From company culture to guest interactions, the choices we make day in and day out add up to create exceptional experiences for everyone involved.
LIFE IN THE ESPRESSO LANE: HOW TO BE SMOOTH, BOLD, AND BALANCED IN A FAST-PACED WORLD
What if you could give yourself an instant pick-me-up by a simple change of thinking – even in stressful times? If you find yourself zapped after encounters with customers or coworkers, this course offers simple yet powerful ways to instantly become engaged, motivated, and energized. You will learn practical mental “lattes” – ideas you can serve yourself any time you need to get your perk on!
COURAGEOUS CONVERSATIONS: SAYING WHAT NEEDS TO BE SAID
Do you ever wish you had just the right words to handle situations at work? Whether you need the perfect words to handle difficult clients, language to deal with challenging staff, or simply the guts to say what the boss needs to hear, this session can help.
ARE WE HAVING FUN YET? COMMUNICATION AND TEAMWORK IS MORE THAN A GAME OF CHANCE
Is your team overdue for a fun, laugh-while-learning experience? Wouldn’t it be nice if you could also get them reacquainted, reenergized, and recommitted to your organization’s goals? Heck, while we’re at it, why not throw in improved personal interactions and a morale boost? During this customized, game-style program, audience members work together to build better communication and teamwork skills. The session is both enjoyable and highly interactive.
Your success in the coming year can’t be left to chance! No matter what lies ahead, together, we know we can set you and your team up to thrive. Call us now at 515-974-8305 to discuss how Laurie Guest can get your customer service team ready!