Dr. Bill Withers is a unique speaker, facilitator, and workshop leader, and his love for “Aloha shirts”; is only part of his story!
Dr. Bill Withers is a unique speaker, facilitator, and workshop leader, and his love for “Aloha shirts” is only part of his story! Groups will benefit from his decades of prior business management and leadership experience, which is why he can relate to everyone from Gen Y/Millennials to Boomers and beyond, through all stages of career development.
Bill has also served many advisory boards and councils over the years, including two terms on the board of directors for Iowa Public Television. He can relate to all levels of organizations, whether larger corporates or smaller non-profits, from ‘the front lines’, to the C-suite.
Perhaps the greatest benefit to audiences is Dr. Withers’ research into top-tier organizations, including Hy-Vee, Ritz-Carlton, Disney, Four Seasons, Starbucks, and most recently, Southwest Airlines. In fact, he’s been invited to make similar presentations numerous times at The International Conference on Business in Honolulu where audiences come from 20 different countries, from all around the Pacific Rim, so you’ll learn from the best-of-the-best.
During his academic career Dr. Withers won both teacher and advisor of the year awards while also contributing to three books in the areas of leadership and customer service. Today he serves on the executive team of Lutheran Church of Hope, the largest mainline protestant church of its type in North America. He continues to serve organizations of all sizes in the areas of public relations, quality customer service, organizational change, and leadership development.
The Relationship Era
The Relationship Era is a time in our history where technology-solutions and outsourcing run rampant and the mantra many hear is “web and mobile FIRST!” Yet many of the four-star and five-star service organizations are realizing the value in hiring and training for stronger interpersonal traits and soft-skills, especially where co-workers are customer-facing. As you’ll hear from Dr. Withers, there has never been a time in recent history where quality customer service and effective stakeholder relations were at more of a premium, especially when technology is driving such significant change. Dr. Withers shares what he’s learned from his own work and research with many four- and five-star service providers, both regionally and nationally. Attendees will:
• Better understand the history, state, and future of customer and stakeholder relations,
• Learn the variables that drive the practices many top organizations are investing in to be successful in this space, and,
• Explore practices and solutions that organizations of any size can incorporate, whether profit- or non-profit can implement.
The pressures of the pandemic and the host of changes to our work and personal lives may be with us for quite some time. Yes, some more familiar ways of doing things will likely return, while others have shifted permanently. Some experts even maintain the pandemic only accelerated already existing trends, like the increase in remote work, and the decline of brick-and-mortar retail. All of this might be our “new normal” moving forward.
Join Bill as he helps you and your organization better understand the human dynamic of adapting to and leading through this new era of change and the impact on workplace culture and engagement when ‘shift happens.’
The Servant Leader
After so many organizational hiccups throughout the last couple decades, the philosophy of Servant Leadership is back in vogue across both business and non-profit sectors, and even larger companies like Southwest Airlines and Starbucks are leading the charge. Join Dr. Withers as he shares the history of this management/leadership philosophy, how it can be better implemented and measured in your organization.
This is a new era across our workplaces, with may organizations employing representatives from as many as five unique generations. Boomers are on project work teams with 22-year-old Gen Y/Millennials, while both might potentially report to GenXers. Meanwhile, resumes are arriving from the newest additions to the workforce, Generation Z! Few keynoters and workshop leaders have worked with all three generations these past two decades like Dr. Bill Withers, who, as BOTH a college professor and student advisor, continues to consult and work with organizations during this critical time in our workforce history. Join Bill as he helps your organization better understand nuances around the largest segment of the U.S. workforce, generations X, Y, and Z.
• Learn more about the trend lines and tendencies of each generation.
• Learn how each generation will impact workforce culture and engagement where you work.
• Explore solutions to some of your organization’s greatest challenges in not only attracting, but retaining younger professionals.
Put Your Strengths and Personalities to Work!
Best-suited to a workshop or retreat format, Dr. Bill Withers will help your organization’s staff or leadership team assess and leverage each team member’s strengths and personality toward improved performance and engagement, along with improving workplace culture. Tools like Gallup’s StrengthsFinder, and additional personality-assessments, are used by Bill to:
- Raise each team or board member’s self-awareness of who they are relative to their role,
- Heighten engagement levels with both internal and external stakeholders, and,
- Assist everyone in the organization in making their work more meaningful.
*Note: Bill will assist you in securing the assessment tools prior to leading your retreat or workshop.
Bill’s TEDx Talk: https://youtu.be/tRchIgSfVEs