HOW THE BEST GET BETTER

“In life as in nature, today’s peak will be tomorrow’s foothill.”    Anon.

This double-edged sword cuts to the core of performance, both business and personal performance. Mandates from management throughout the country all seem to be singing the same song: If we are going to remain successful and be players in the marketplace both now and in the future, we must constantly strive to learn more, improve our quality of service, increase customer satisfaction, increase market share and do it in less time with fewer people.

To keep elements for success effective, to facilitate individuals performing at their Optimum Level, it sometimes takes a catalyst of rare ingredients to first ignite the fire and then keep it blazing. This Peak Performance program was designed to be the catalyst to get things moving, and also teach techniques to keep it going.

Foundation:

• Peak performance is a way of work, not a mad dash to a single goal.
• Both innovation and motivation must be present to excel.
• Doing it the way you have always done it will not get you what you have always  gotten. In today’s highly  competitive, ever-changing business environment, you can never become what you need to be by remaining what you are.

Participants will be able to:

• Renew past convictions
• Deal with handling and accepting change
• Identify optimum effort, from customer service to moping the floors
• Delve into revamping, removing, and limiting personal paradigms
• Utilize multiple ways to deal with stress
• Explain the most common trait of all successes

IF YOU DON'T LIKE CHANGE YOU ARE GOING TO HATE EXTINCTION

“When you’re finished changing, you’re finished.” (Benjamin Franklin)

Change is a constant. You can either choose to embrace it or watch as your business disintegrates right before your eyes. Everyone is standing on shaky ground. Today’s King of the Mountain could be tomorrow’s case study on failure. Kmart, IBM, Kodak and American Express have all found out the power of change, from a position of power to a fight for survival. The ultimate cause for change is the customer. When a company increases the value offered to a customer by improving the product, enhancing service, or reducing price the competition must follow. The customer wants it better … they want it easier to use … they want it cheaper … they want it now. Even now, in today’s tenuous economy, it is the customer who is driving the ship. No matter what else is happening, it is the customer who is choosing when and where to spend. This program explores change … the successes, the failures and the reasons behind both.

Foundation:

• Change is an inevitable part of life
• Before asking others to change, change yourself first
• By embracing the concept of change, one embraces the future

Participants will be able to:

• See change as an inevitable opportunity
• Examine personal beliefs about change
• Develop a positive attitude toward living in a constantly changing environment
• Understand that the idea receiving the most resistance is probably the best idea
• Capitalize on thinking ‘outside the box’
• Deal with the ever-changing needs of the customer
• Teach the process of stimulating ideas
• Realize that change is never final nor alway

ESSENTIAL HABITS FOR SUCCESS

Program Overview:

Why is it that  some people succeed while others fail? That answer seems to elude mot people. With over two decades of research having interviewed over 10,000 employees, managers and senior executives in over 250 different industries, Mr. Stevenson has amassed an enormous data base on the subject of SUCCESS. Combine that research with countless hours of listening to some of the greatest trainers of this century, reading innumerable books, magazines, newspapers and periodicals and preparing over 2,500 speeches customized for his clients specific needs … he has been able to compile what he feels are the Fifty-Two Essential Habits For Success. These are habits he has learned from some of the most successful people who have ever lived.

More importantly, Mr. Stevenson has designed a study method so “simple” that he will be able to show your attendees how to master all the habits and make them a part of their daily life. A method that will only take a couple of minutes a day. The beauty of his study method is in its simplicity. If your goal is to make your company and people more successful than this program is a must for you.

The brilliance in the program he has designed  is how it will not only help individuals become more talented, motivated, productive, and successful but how it will help companies do the same.

Program Foundation:

• Bad habits are the core causes of failure
• The subconscious mind works 30,000 faster than the conscious mind and you can tap that power
• 40% of the actions people perform each day aren’t from decisions, they are from habits
• Self-awareness, self-vigilance, and self-discipline are necessary to break bad habits
• Having good habits will reduce errors, complications, stress, and unnecessary costs
• Good habits increase effectiveness, profitability, eff

SUCCESSFUL SALESPEOPLE USE FOUR LETTER WORDS

Program Overview:

The art, discipline, techniques of selling have traveled many different paths over the centuries. Whether one is doing research or actually working in businesses it is obvious the path to selling effectively has gone from simple to highly sophisticated and back again. This program doesn’t mean to oversimplify the process of selling something, but it will make it understandable and easy to implement by sticking to the basics. The program breaks down the Art and Science of Selling into a no-nonsense set of guidelines that will make even the most novice of salespeople a success.

Foundation:

• Selling is both an art and a science
• A good salesperson truly cares about their customer
• Successful sales arise from the feeling of responsibility to help the customer

Participants will be able to:

• Appreciate the power of being fully prepared
• Learn how to handle and overcome objections
• Ask better questions
• Listen what the customer is really saying
• Realize the importance or getting detailed information
• Close the sale
• Appreciate the importance of following up after the sale
• Understand and use the following successfully …

             SHOW the customer … don’t TELL THEM

             FEEL what the customer feels

             LOOK to see how and if you can HELP 

             HEAR what the customer says