Laurie Guest
Laurie Guest, CSP, began her training as a customer service expert at the tender age of 9. As a Midwest farmer's daughter, she learned to master the art of customer engagement to sell more sweet corn than the competition. Today, Laurie is a "go-to" resource for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps