Which expression annoys you the most?

In James Lloyd’s presentation, he asked the audience the following question. It was actually a national survey that was conducted. ( I was able to get the answer right. I have a 6 year old that uses this expression a lot)

·       Which expression annoys you the most?

( )
“Whatever”
( )
“You know”
( )
“Anyway”
( )
“It is what it is”
( )
“At the end of the day”
  
Answer:  “Whatever”

So if you do not want to annoy your customers, make sure NOT to use the word “Whatever!”  

James Lloyd, Professional Speaker, Trainer, Author
9 Screens International
39 Edgar Court
Newbury Park, CA 91320
805-402-9188
www.9screens.com
jlloyd@9screens.com

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